Frequently Asked Questions 

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Video Optimization


What is mobile optimized streaming?

Mobile-optimized streaming delivers a high-quality experience for mobile devices. Streaming is mobile optimized with video streams at up to 480p+ resolution and music streams at extreme quality up to 500 kbps. Streaming cloud gaming is limited at up to 2 Mbps.


Why is Boost using mobile-optimized streaming for its $50 Unlimited Gigs plan?

Mobile optimized streaming:


Why was up to 480p+ resolution chosen as a threshold for video?

480p+ resolution was chosen because it provides a high-quality video experience while also preserving as much bandwidth as possible for other users. This is considered standard definition.


What impact will the 2Mbps streaming limit for gaming have on my play experience?

The 2Mbps streaming limit for gaming does not limit your gaming experience when you play games downloaded from your app store. The speed limit only applies when you stream games from a server through your phone. We’d recommend that whenever possible, you access your video, gaming and music over Wi-Fi so that it doesn’t consume any of your high-speed data!


If I buy a movie in HD from a content provider like iTunes, will my viewing experience be impacted?

No. When you purchase and download an HD video file or when you download over Wi-Fi, you will have an HD viewing experience. When you stream video live, your streaming experience will be optimized for your mobile device at up to 480p+ resolution.


Will there be a change to my Unlimited Music Streaming?

No. Pandora®, iHeartRadio, Slacker, 8tracks, and Napster are all optimized at extreme quality (500kbps) so there will be no noticeable impact to your service.


What if I don’t want mobile optimized streaming?

If you want the ability to experience HD quality, videos, music and gaming (where available), you can add HD Buy Up resolution streaming for only $10/line/mo for the $50 Unlimited Gigs plan. With this premium quality mobile streaming experience, you get to enjoy:


How do I purchase the HD Buy Up add-on?

You can add the HD Buy Up add-on for the $50 Unlimited Gigs plan like any other add-on by visiting My Account. Please remember your account must have sufficient funds to cover the cost of the add-on service.